Terms and Conditions
Here you'll find our general trading conditions (AGBs), which apply while you are using services provided by Adria24.
Our general trading conditions (TOS) apply when you are using services provided by Adria24 GmbH.
The offer of Adria24 GmbH
Reservation over Adria24 GmbH results with a contract between the accommodation owner and the traveler (customer). Thereby Adria24 GmbH takes over the role of the mediator, by working on inquiries of any kind of the traveler, in the name of the owner.
The contractual obligation of Adria24 GmbH results from the normal agency of vacation accommodations. The owner of the accommodation answers for the provision of the booked vacation accommodation. The contact information of the owner the traveler receives with the booking voucher.
Tasks of Adria24 GmbH
Adria24 GmbH takes over those obligations, which stand in connection with the procurement of the accommodation. It is the task of Adria24 GmbH the available vacation-relevant information about the accommodations to publish on the internet and to advise the holiday-maker while he makes his choice. Thereby Adria24 GmbH is dependent on the statements of the accommodation owners and cannot be made liable for their correctness. Therefore Adria24 GmbH acts not as a tour operator, but as a travel mediator. The accommodation owners answer for the provision of the vacation accommodation.
The obligations of the traveler
The traveler is obligated to examine the reservation confirmation and in case of incorrectnesses or deviations to inform Adria24 GmbH. A reference to incorrectness or deviations, submitted after three days upon receiving the reservation confirmation, cannot be considered. The to late indicated incorrectness and/or deviations do not entitle for the resignation of the contract.
The traveler is furthermore obligated:
- to possess valid travel documents, Visas or similar
- to keep the tariff and foreign exchange regulations of the state, in which the resort lies
- to cooperate with the accommodation owner and to abide the house order
In case of disregarding these obligations the guest carries the responsibility of possible consequences and is obligated, to be responsible for the developed damage. With the reservation confirmation the guest commits himself for the case that he somehow causes damage, to refund the owner on the spot the costs for the removal of the caused damage.
Payments at Adria24 GmbH
For the provided services of Adria24 GmbH a commission fee is raised, which usually becomes due with the conclusion of a contract. The commission fee is contained in the pre-payment. Further payments and the actual travel price become due on the agreed upon dates. The travel price is usually paid directly to the accommodation owner upon arrival. Therefore the tour agent liability insurance is not necessary, since the traveler can surely complete the transaction directly with the owner. Payments, which are accepted on behalf of the accommodation owner, are immediately credited to the owner of the accommodation. In case of a late or incomplete receipt of payment Adria24 GmbH can cancel the announced journey with costs. The cancellation fees are measured according to the regulations of these general trading conditions (AGBs).
Liability of Adria24 GmbH
Adria24 GmbH has to fulfill the obligations developed from the contract like an ordinary buyer. If Adria24 GmbH does not fulfill its contractual obligations duly, the traveler can require a redress. Adria24 GmbH can refuse the redress, if a unacceptable large expenditure is required. Redress can be carried out also in the form that an equivalent indemnification is payed. The traveler can reject the offered indemnifications only if the acceptance for a important reason is not possible to him. A liability claim against Adria24 GmbH because of light negligence is impossible. The liability from the provided service is limited to the height of the travel price, as far as the damage was caused neither deliberately nor by rough negligence.
Liability of the client
In case of eventual troubles connected with the service provided by Adria24 GmbH the traveler is obligated to do what ever he can to solve the problem and keep the damage as low as possible. The traveler is in particular obligated to immediately communicate any objection from the travel contract.
Key delivery, arrival and departure times, directions
The accommodation-specific informations like, from whom the traveler receives the keys, the time of arrival and departure, how he comes to the accommodation, and further travel-relevant details the traveler will receive either over the Internet, by telephone, by E-Mail on request or at the latest when reserving.
Rebooking and cancellation costs
In case of rebooking or a name change Adria24 GmbH can demand for this an extra charge (58,00€). If the traveler steps back from the travel before beginning of the journey or he does not start the journey, thus the travel mediator for his services raises a resignation fee, summed up with the demands of the owner of the accommodation determined according to the following table:
| Days before travel arrival | Percent of the travel price one pays for the cancellation |
|---|---|
| Until 30 days before departure | 30% |
| 29. - 22. day | 40% |
| 21. - 15. day | 50% |
| 14. - 8. day | 60% |
| 7. - 1. day | 70% |
| on the travel day | 80% |
Adria24 GmbH recommends the conclusion of a travel resignation insurance, in the case of a cancellation it takes over the costs of the traveler.
Inefficacy of individual regulations
The inefficacy of individual regulations of the travel mediation contract does not entail the inefficacy of the entire contract.
Requirements and limitations
Because of incorrect contribution of the travel mediation the traveler has to make requirements opposite Adria24 GmbH valid within a month after the contractually planned travel beginning. At expiration of this term requirements can be made valid against Adria24 GmbH only if the customer, without his fault, was prevented from the adherence to the period. Regardless of the managing regulations requirements of the traveler fall under the statute of limitations in 6 months. The statue of limitation begins with the day, on which the journey should begin as stipulated or began.
Applicable law and area of jurisdiction
On the entire legal and contractual relation between the traveler and the travel mediator Adria24 GmbH finds only German law applicable. The traveler can sue Adria24 GmbH only at its seat. For complaints of Adria24 GmbH against the traveler its domicile is relevant, that is, the complaint is directed against registered traders or persons, who do not have a general area of jurisdiction in inland, or persons, who after conclusion of the contract their domicile or usual place of residence moved abroad or their domicile or usual place of residence is not known at the time of the complaint. In this case the seat of Adria24 GmbH is relevant.
