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Adria24 GmbH Privacy Policy

Adria24 understands and respects the importance of your privacy. The following privacy policy sets out the basis on which any personal data we collect from you, or you provide to us, will be processed by us. Please read the following information carefully.

What types of information does Adria24 collect about its users

  1. Information given by the user

    Information which the customer and user of our platform give us. This information can come from a number of sources such as:

    1. Forms (such as booking/request forms or when a user wishes to update his/her personal details) filled out through the website by the visitor
    2. The use and access of the website and its services such as; the accommodation search tool, the making or accepting of bookings, payments made by the user whether it be for a booking/request or additional and/or affiliated services
    3. Communication directly with the company (emails, messages and comments)
  2. Cookies

    When a user accesses our website one or more cookies are stored on his/her computer. A cookie is a small file containing a string of characters which uniquely identifies your browser. Cookies help Adria24 improve the quality of its service for its users, cookies allow us to do such things as; store and save user search preferences which in turn helps improve the user experience and also helps us to improve our site as a whole.

    Use of the platform is also possible without the use of cookies. Users can accept or decline cookies at any stage by accessing the preference/options panel from the browser's main menu panel (usually found under “Preferences”, “Options”, “Tools” or “Edit”). However if you choose to decline cookies, parts of the site may not work properly and users may find that their use of the site is impaired.

  3. Mobile Data

    If accessing the site by a mobile/tablet device or if using our Croatian Travel Guide App we may collect, store and process different types of data about your location and other general information (e.g. IP address, zip code, and other GPS based functionalities on the mobile device). If you would rather not provide us with this GPS data, you can disable your devices GPS or other location tracking functions, provided your device allows you to do this. Please consult the device's instruction manual for these options.

  4. Log Data

    Adria24 may also acquire, store and process Log Data. Log Data is information that is automatically recorded by our servers whenever you operate or access the website. Examples of log data in this case include your IP address, the date and time you operated the website, the hardware and software you used to access the website, referral and exit page URLs, the number of pages viewed and the amount of time spent on those pages.

How Adria24 GmbH uses the information provided by you

Adria24 uses the information collected and processed for the following purposes:

  1. To enable you to access the platform.
  2. To operate, support, advance and enhance our platform, Adria24's business and our users experience, through analytics, research, advertising and marketing.
  3. To help build and support a safer environment on the site (e.g. through fraud detection, conduction of investigations, risk assessment and for verification of personal details etc.).
  4. To inform our users of updates, security alerts and other information requested by you, the user.
  5. In order to help in the administration of awards, contests or other promotional events handled by Adria24 or our business partners.
  6. To comply with our legal commitments, help resolve disputes and enforce agreements with third parties.

What information we disclose to others

Information we have collected on our users may be sometimes transferred, stored, handled or processed outside of the European Economic Area (EEA) including the USA.

Personal information which we have on you is governed by the following rules and will only be disclosed in the following circumstances:

  1. Adria24 GmbH will not forward on your personal information to any third party without firstly asking for your explicit permission.
  2. When making an accommodation booking/requesting for a booking, details such as your name, the number of people traveling, the arrival and departure date and other extra requirement details (such as the type of pet travelling with you etc.) will be made available to the accommodation owner. We will not share contact details or billing information such as phone number, email and/or bank details.
  3. We may allow from time to time related bodies such as our subsidiaries and their employees, to use and process your personal data in the same way and to the same extent that we are licensed to under this privacy policy. These subsidiaries and other related bodies adhere to the same obligations as us when it comes to the protection of your personal information.
  4. You acknowledge and agree that Adria24 GmbH may access, preserve and disclose any information collected on you if required to do so by law. In such cases we will use commercially reasonable methods to notify you as the user about law enforcement requirements and requests.

From time to time we may also publish, disclose and use aggregated data and other non-personal information in order to carry out industry research, analysis, marketing, advertising and other business related tasks.

Google Analytics

This platform makes use of Google Analytics, an online analytics service provided by Google Inc (“Google”). Google Analytics uses cookies, small files containing a string of characters which help uniquely identify the user, in order to analyse your use of our website. As a rule the information generated and collected during this process is usually transferred to a server of Google in the USA. Google will use this information to evaluate the operation of the site by its users, compile reports on the website and provide other internet related services to the website operator, Adria24 GmbH.

In cases where users have set their IP addresses as anonymous, in accordance with the Agreement of the European Economic Area, these users IP addresses will not be transmitted in full to Google but instead will be abbreviated before being transferred to a google server in the USA. Only in exceptional cases is the users complete IP address transmitted to a Google server in the USA where it is then shortened.

In accordance with other privacy laws, your IP address will not be associated with any other data held by Google. Users may decline the use of cookies by selecting the appropriate settings on your browser (See Cookies). However users who decline cookies should note parts of the site may not work and/or they may find their use of the site is hindered. Users can prevent the collection of data generated by cookies from Google on this website by clicking on the following link and downloading the plugin:

Adria24 GmbH may update its privacy policy periodically and so users are encouraged to check back here from time to time in order to stay up to date with the latest changes.

Kind regards
Your Adria24 Team.